Brother MFC5690 printer goes offline after window 2010 office software installation
I have an acer desktop computer connecting wirelessly to Brother MFC9560CDW and it works fine. However, after installing newly purchased window 2010 office CD (the acer has a 2007 preinstalled trial office sofeware in it), the computer shows the printer
is offline when I try to print. I have tried uninstalled and reinstalled the printer driver, printer trouble shooting, uncheck "use printer offline", set default printer...all failed. Brother's customer services worked with me for more than an hour and tried
all he could including reset printer IP address (not sure?).
I think it may relate to the new 2010 office software installation. Any help?
Solutions to the Problem Brother MFC5690 printer goes offline after window 2010 office software installation
Try to reset the router and modem.
Windows Recovery - Totally Fix All Errors including Brother MFC5690 printer goes offline after window 2010 office software installation
- Click on the Start button on the Taskbar.
- Type "System Restore" (without quotes) in the Search box and hit Enter or,
- Click on System Restore (when you see System Restore pop up in the list of search results).
- Make sure the "Recommended restore" radio button is checked on the restore utility window.
- Click on Next and follow the instructions given.
Note: There is the option on the restore utility to select "Choose a different restore point". Unless you have a specific reason to select a different date and time than what Windows recommends, just select the recommended option stated in the steps above. If you choose to select another one, follow these steps:Click on that desired date and time, and Windows 7 will perform a scan for any affected programs in that restore point.
Once completed, click Next and follow the instructions given.
Once you have selected the restore point, your system will start the restoring process, after which you will have to restart the system.
Recommended Method to Fix the Problem: Brother MFC5690 printer goes offline after window 2010 office software installation:
How to Fix Brother MFC5690 printer goes offline after window 2010 office software installation with SmartPCFixer?
1. Click the button to download Error Fixer . Install it on your computer. Open it, and it will perform a scan for your computer. The errors will be shown in the list.
2. After the scan is finished, you can see the errors and problems need to be fixed. Click Fix All.
3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been removed.
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