Monday, February 22, 2016

Windows 7 crash (BSOD) during sleep and hibernate?

Windows 7 crash (BSOD) during sleep and hibernate?

I can't replicate how this happens; seems to be random, but every so often my laptop (Samsung R580) will have crashed during sleep or hibernate.  Doesn't matter how it gets to sleep or hibernate - power button, lid or power settings - but when I wake it
up, I have to restart Windows.  I turned off the restart and got the BSOD with a DRIVER_POWER_STATE_FAILURE error this morning.
Minidump shows:
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800446ba20, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8006c75b90, The blocked IRP

Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc117

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f3e000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT: 
fffff800`00b9c4c8 fffff800`034f8e23 : 00000000`0000009f 00000000`00000003 fffffa80`0446ba20 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`03495fa6 : fffff800`00b9c618 fffff800`00b9c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c570 fffff800`03495326 : fffffa80`0824c168 fffffa80`0824c168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`03495e7e : 00000035`980583e7 fffff800`00b9cc58 00000000`001683c7 fffff800`03606b68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`03495697 : 0000000b`d56cefc3 0000000b`001683c7 0000000b`d56cefa3 00000000`000000c7 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`034926fa : fffff800`03602e80 fffff800`03610c40 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> lmvm pci
start             end                 module name
fffff880`00f3e000 fffff880`00f71000   pci        (pdb symbols)          c:\program files\debugging tools for windows (x64)\symbols\pci.pdb\F98D68109228430DADC2FD033EBF5C471\pci.pdb
    Loaded symbol image file: pci.sys
    Mapped memory image file: c:\program files\debugging tools for windows (x64)\symbols\pci.sys\4A5BC11733000\pci.sys
    Image path: \SystemRoot\system32\DRIVERS\pci.sys
    Image name: pci.sys
    Timestamp:        Mon Jul 13 17:19:51 2009 (4A5BC117)
    CheckSum:         0002E579
    ImageSize:        00033000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     pci.sys
    OriginalFilename: pci.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  NT Plug and Play PCI Enumerator
    LegalCopyright:   © Microsoft Corporation.
All rights reserved.
According to the Driver Update function, my pci.sys is current.
 
I've had the computer about a week now and was getting the crash before adding any USB devices (external HD, GPS, thumbdrive). 
System is an i5-430M core, 4GB RAM, 500GB drive, Windows 7 Home Premium 64 bit. 
Any ideas on how to fix this annoying bug?  Thank you!

Anwsers to the Problem Windows 7 crash (BSOD) during sleep and hibernate?

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Well, I thought disabling the NetBIOS might have been the trick, but this morning when I got up, there was the ole BSOD.
But when I did some more digging around, it appears Windows Firewall and Defender were running again, too.  Maybe in one of my restores or reconfigs, I forgot to disable them or something (anyone ever heard of them starting themselves before?). 
I uninstalled ZA, confirmed Windows Firewall and Defender were disabled, restarted and then reinstalled ZA.  I also put the Atheros in the Trusted zone and disabled NetBIOS over TCP again.
We'll see how this fares.
No.compromise:  No, they appear to be the same, which doesn't help unless there was some stray tron in the installation that a reinstall corrected.
 
5 days now and no crashing/BSOD.  I've been putting it to sleep manually and it even moves to hibernate by itself (according to my power settings) when I leave it for an extended period of time.  I'm going to try changing the lid setting to sleep next, but
I think the solution is to make sure that Windows Defender and Firewall are disabled and NetBIOS over TCP is disabled BEFORE installing Zone Alarm. 
 
Thanks for the help, everyone.  I'll be back if it starts again!

Run CHKDSK to Fix Windows 7 crash (BSOD) during sleep and hibernate?

  • Go to the Start button.
  • In the Search box, type "cmd" (without quotes) and press Enter.
  • At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
  • Reboot your computer.
NOTE: You might receive an error message that states:

"Access denied as you do not have significant privileges. You have to invoke this utility in elevated mode."

If you receive the above error message, it means you are not logged into you computer as an Administrator. If that's the case, follow these steps to run the command prompt in elevated mode:

  • Go to theStart button.
  • Go to "All Programs > Accessories" and right click on "Command Prompt".
  • Select "Run as Administrator".
  • In the Search box, type "cmd" (without quotes) and press Enter.
  • At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
  • Reboot your computer.

Recommended Method to Repair the Problem: Windows 7 crash (BSOD) during sleep and hibernate?:

 

 

How to Fix Windows 7 crash (BSOD) during sleep and hibernate? with SmartPCFixer?

1. Download SmartPCFixer . Install it on your computer.  Click Scan, and it will perform a scan for your computer. The junk files will be shown in the list.

2. After the scan is done, you can see the errors and problems need to be fixed. Click Fix All.

3. When the Fixing part is done, your computer has been speeded up and the errors have been removed


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