2-3 days after my one year warranty expired, my computer suddenly shut down during use. I restarted but it shut down again.
2-3 days after my one year warranty expired, my computer suddenly shut down during use. I restarted but it shut down again.
The pattern is that the computer runs for 15-30 minutes, then suddenly shuts down, the system restarts, runs for 2-3 minutes, shuts down, restarts, runs for under a minute, shuts down, restarts, shuts down after a matter of seconds, etc., and at that point
I give up till the next day when I repeat the same cycle all over again. I have Windows Vista Home Premium 32 bit and its a Dell Inspiron 518 model. There are no error messages but one beep on start up. I ran the Windows "start repair" program which did
a restore to no avail. The problem even happens in Safe Mode.
Does anyone have an educated guess as to what the diagnosis is? Thanks.
Keys to the Problem 2-3 days after my one year warranty expired, my computer suddenly shut down during use. I restarted but it shut down again.
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Hi,
Could be hardware or even heat/ventilation related.
Try using a small fan to increase ventilation.
If a PC
remove ALL power and reseat the memory, all cards, and cables (do not just snug - remove and replace -
cables on both ends when possible).
Since it does it in Safe Mode as well you probably need tech support from a real computer shop - not Peeks/Leeks at BestBuy or other big box stores.
Very hard to troubleshoot if it will not stay powered up.
Does it stay powered if you boot from the Vista disk?
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Look in the Event Viewer to see if anything is reported about those reboots.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm
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Also do this so you can see the likely bluescreens.
Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
http://www.winvistatips.com/disable-automatic-restart-t84.html
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Here are some methods to possibly fix the blue screen issue.
If you could give the Blue Screen info that would
help.
Such as the BCC and the other 4 entries on the lower left.
And any other error information such as STOP
codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.
As examples :
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000
This is an excellent tool for posting Blue Screen Error Information
BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html
Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes.
You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your
system has that installed by the maker.
This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx
You can try a System Restore back to a point before the problem started if there is one.
How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html
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Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN
Enter this at the prompt - sfc /scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228
The log might give you the answer if there was a corrupted driver.
(Does not tell all the possible driver issues).
Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html
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Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party keyboard and
mouse, as well as other major device drivers.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html
How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx
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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
http://support.microsoft.com/kb/958233
Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm
Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692
Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033
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In some cases this might be required.
StartUp Repair from Recovery Options or Vista disk
How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html
This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.
Make Sure that your Computer Meets the System Requirements
You need to double-check your computer's hardware configuration against the following Microsoft requirements. If your computer hardware is not up to par, then make sure you upgrade where necessary before continuing:
Microsoft Windows Requirements :
- 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
- 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
- 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
If your computer meets the minimum requirements above, then continue on…
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